CaixaBank has been the most awarded company in the 'large cap' category at the Iberian Equity Awards, which are granted annually by the AERI (Spanish Association for Investor Relations (IR), for its acronym in Spanish). The bank has been recognized with three awards in its category: Overall Corporate Winner (large cap) in Spain, Best IR Program in the financial sector in Iberia, and Best IR team (large cap) in Spain, an award that the CaixaBank team has received for the second consecutive year.
These independent awards, now in their third edition, distinguish companies with the best practices in IR in Spain and Portugal. The winners are selected after voting by a large group of international investors (buy-side) and analysts (sell-side). In total, 16 companies have been awarded in six categories in each segment according to their market capitalization: large, medium, and small.
]]>CaixaBank has been the most awarded company in the 'large cap' category at the Iberian Equity Awards, which are granted annually by the AERI (Spanish Association for Investor Relations (IR), for its acronym in Spanish). The bank has been recognized with three awards in its category: Overall Corporate Winner (large cap) in Spain, Best IR Program in the financial sector in Iberia, and Best IR team (large cap) in Spain, an award that the CaixaBank team has received for the second consecutive year.
These independent awards, now in their third edition, distinguish companies with the best practices in IR in Spain and Portugal. The winners are selected after voting by a large group of international investors (buy-side) and analysts (sell-side). In total, 16 companies have been awarded in six categories in each segment according to their market capitalization: large, medium, and small.
]]>CaixaBank is the first bank to launch a new in-branch service for the hearing impaired. The initiative, known as SVisual, allows the bank’s customers to receive information on financial services through a system of simultaneous video interpreting in sign language delivered by a qualified interpreter.
The service ensures that branch appointments with hearing-impaired people run smoothly, thus improving transparency, fostering the autonomy of this group and avoiding possible misunderstandings. SVisual can also be used to offer more complex investment and/or financing value propositions to the hearing impaired in a clear and concise manner.
SVisual, which is a further show of CaixaBank’s unwavering commitment to accessibility and financial inclusion, is a free service. Those interested can request an appointment by sending an email to their branch manager, or can arrange it using the CaixaBankNow app.
The initiative has been launched through a pilot programme at a total of 120 CaixaBank branches across all of Spain’s autonomous regions and is expected to be available across the bank’s entire branch network in the first quarter of 2025.
SVisual is a solution developed by ‘Fundación CNSE para la supresión de las barreras de comunicación’, a state-owned non-profit organisation that endeavours to improve the quality of life of people with hearing disabilities. This project is supported by the Deaf People’s Association’s network.
CaixaBank social banking
Through this service, CaixaBank is taking a further step forward in its commitment to financial inclusion in-branch. The bank also promotes ATM accessibility, with more machines now featuring high contrast screens, informative videos in sign language, voice-guided options for the visually impaired, easy to navigate menus, as well as more features.
All CaixaBank branches have been offering cards with Braille reading and writing since 2022 – the first of its kind to be marketed in Spain –, thus offering visually impaired users an accessible payment experience.
CaixaBank’s Social Banking also looks to improve financial accessibility through accessible POS terminals, inclusive finance, insertion accounts and accounts for social entities with the aim of offering services and products tailored to the real needs of each segment and to support the work of social entities.
CaixaBank’s commitment to accessibility
CaixaBank advocates for accessibility in a broad sense, which means not only offering its customers the largest possible number of channels to access its products and services but also working to ensure that these channels can be used by the largest possible number of people. It therefore works to eliminate any physical and sensorial barriers that may prevent people with disabilities from accessing its facilities or its products and services.
Indeed, most CaixaBank branches (86% at present) are fully accessible and apply the ‘keep it flat’ concept: no slopes and ramps and elevators installed to avoid uneven ground. Moreover, 99% of the bank’s ATM network is adapted for people with disabilities, including the option for the visually impaired to use the Braille keyboard and voice-guided navigation.
Accessibility is also applied to digital channels. For example, the CaixaBankNow mobile app offers colour contrast and font sizes suitable for people with low vision, as well as the option to activate voice navigation.
In addition, www.caixabank.es, the company’s commercial portal, is the only site in the Spanish banking industry to have earned the AA accessibility certification, according to the W3C-WAI guidelines for Web 2.0 content.
About CaixaBank’s Social Action
CaixaBank is a company with a far-reaching social vocation, in addition to being a socially responsible bank. Its endeavours to serve its customers and society in general are reflected in backing social action initiatives and its efforts to encourage volunteering, as a way to meet the challenges posed by society.
CaixaBank’s Social Action promotes charitable initiatives, activities and campaigns, some of which include the collaboration of ”la Caixa” Foundation. Thanks to its presence across all of Spain, its branch network, the largest in Spain, can detect local needs and provide much needed help, while also supporting ”la Caixa” Foundation in channelling financial aid to social organisations. Thanks to its financial activity, the bank also offers services and solutions for all kinds of people.
CaixaBank’s responsible actions have been recognised by leading international bodies. The Dow Jones Sustainability Index ranks it among the best banks in the world in terms of sustainability and the CDP international organisation has included it as a leading company in the fight against climate change.
Declaraciones Óscar Gómez (cliente CaixaBank) sobre SVisual 1
Declaraciones Óscar Gómez (cliente CaixaBank) sobre SVisual 2
]]>CaixaBank is the first bank to launch a new in-branch service for the hearing impaired. The initiative, known as SVisual, allows the bank’s customers to receive information on financial services through a system of simultaneous video interpreting in sign language delivered by a qualified interpreter.
The service ensures that branch appointments with hearing-impaired people run smoothly, thus improving transparency, fostering the autonomy of this group and avoiding possible misunderstandings. SVisual can also be used to offer more complex investment and/or financing value propositions to the hearing impaired in a clear and concise manner.
SVisual, which is a further show of CaixaBank’s unwavering commitment to accessibility and financial inclusion, is a free service. Those interested can request an appointment by sending an email to their branch manager, or can arrange it using the CaixaBankNow app.
The initiative has been launched through a pilot programme at a total of 120 CaixaBank branches across all of Spain’s autonomous regions and is expected to be available across the bank’s entire branch network in the first quarter of 2025.
SVisual is a solution developed by ‘Fundación CNSE para la supresión de las barreras de comunicación’, a state-owned non-profit organisation that endeavours to improve the quality of life of people with hearing disabilities. This project is supported by the Deaf People’s Association’s network.
CaixaBank social banking
Through this service, CaixaBank is taking a further step forward in its commitment to financial inclusion in-branch. The bank also promotes ATM accessibility, with more machines now featuring high contrast screens, informative videos in sign language, voice-guided options for the visually impaired, easy to navigate menus, as well as more features.
All CaixaBank branches have been offering cards with Braille reading and writing since 2022 – the first of its kind to be marketed in Spain –, thus offering visually impaired users an accessible payment experience.
CaixaBank’s Social Banking also looks to improve financial accessibility through accessible POS terminals, inclusive finance, insertion accounts and accounts for social entities with the aim of offering services and products tailored to the real needs of each segment and to support the work of social entities.
CaixaBank’s commitment to accessibility
CaixaBank advocates for accessibility in a broad sense, which means not only offering its customers the largest possible number of channels to access its products and services but also working to ensure that these channels can be used by the largest possible number of people. It therefore works to eliminate any physical and sensorial barriers that may prevent people with disabilities from accessing its facilities or its products and services.
Indeed, most CaixaBank branches (86% at present) are fully accessible and apply the ‘keep it flat’ concept: no slopes and ramps and elevators installed to avoid uneven ground. Moreover, 99% of the bank’s ATM network is adapted for people with disabilities, including the option for the visually impaired to use the Braille keyboard and voice-guided navigation.
Accessibility is also applied to digital channels. For example, the CaixaBankNow mobile app offers colour contrast and font sizes suitable for people with low vision, as well as the option to activate voice navigation.
In addition, www.caixabank.es, the company’s commercial portal, is the only site in the Spanish banking industry to have earned the AA accessibility certification, according to the W3C-WAI guidelines for Web 2.0 content.
About CaixaBank’s Social Action
CaixaBank is a company with a far-reaching social vocation, in addition to being a socially responsible bank. Its endeavours to serve its customers and society in general are reflected in backing social action initiatives and its efforts to encourage volunteering, as a way to meet the challenges posed by society.
CaixaBank’s Social Action promotes charitable initiatives, activities and campaigns, some of which include the collaboration of ”la Caixa” Foundation. Thanks to its presence across all of Spain, its branch network, the largest in Spain, can detect local needs and provide much needed help, while also supporting ”la Caixa” Foundation in channelling financial aid to social organisations. Thanks to its financial activity, the bank also offers services and solutions for all kinds of people.
CaixaBank’s responsible actions have been recognised by leading international bodies. The Dow Jones Sustainability Index ranks it among the best banks in the world in terms of sustainability and the CDP international organisation has included it as a leading company in the fight against climate change.
Declaraciones Óscar Gómez (cliente CaixaBank) sobre SVisual 1
Declaraciones Óscar Gómez (cliente CaixaBank) sobre SVisual 2
]]>CaixaBank’s new 2025-2027 Sustainability Plan is a key pillar of the Group’s new Strategic Plan, and it’s aligned with its fundamental pillars of growth, transformation and commitment to always staying close to people. In launching this plan, CaixaBank strengthens its commitment to sustainability and continues integrating it across the strategy and decisions made within all of the Group's companies, hence providing people with a customer-driven service, while also generating a positive impact on the business, companies and society.
With this new 2025/2027 Sustainability Plan, CaixaBank has set itself the challenge to mobilise more than €100 billion in sustainable finance over the next three years. This represents a 56% increase on the goal set for the previous plan.
This volume of capital mobilisation will be carried out with a two-fold purpose: moving towards a more sustainable economy, and favouring the economic and social development of people.
To continue advancing towards a more sustainable economy, CaixaBank will be supporting investments in current and future solutions for the environmental transition in fields such as renewable energy, clean mobility, efficient building, industrial decarbonisation and sustainable intermediation – which comprehends both the issuance and placement of bonds aligned with the Sustainable Development Goals (SDG), and the asset management of investment products such as funds and plans that are categorised as sustainable by legislation.
CaixaBank will also continue to work towards achieving a carbon-neutral investment and financing portfolio by 2050 and to provide consultancy and financing for businesses that aim to achieve a sustainable transition.
In line with its values and DNA and acting within the scope of action of the plan to being close to people to help their social and economic development, CaixaBank will focus on continuing to strengthen social and financial inclusion through its widespread presence across the country. This commitment will translate into the improvement of accessibility to its services; with specific products and services catered for vulnerable groups, and also into the promotion of financial culture.
The bank will also work to support entrepreneurship and to improve employability, focusing on improving education for employment, with a priority focus on young people, and on supporting entrepreneurs and self-employed workers through micro-financing, among other elements.
Last but not least, the entity will also concentrate on providing financial attention to senior citizens to ensure their financial and personal well-being, as well as to facilitate life-long savings planning.
To achieve the goals set out in this new Plan, CaixaBank will continue to implement the best governance practices via an ethical and responsible management, the specialisation and training of its teams, and through transparency, in order to continue being the benchmark of sustainability in European banking.
Main objectives of the 2025-2027 Sustainability Plan
For the transition towards a sustainable economy and the decarbonisation of business activity, CaixaBank maintains its 2030 public targets of reducing its exposure to carbon in both credit and investment.
In order to reach these goals, the bank will reduce its exposure in the electricity sector (-30%), the automotive industry (-33%), iron and steel (between -10% and -20%), commercial real-estate (-41%) and residential (-19%), aviation (-30%) and farming (qualitative objective). It will also cut its total final emissions in the oil and gas sectors (-23%); in the naval sector in alignment with the percentage set within the Alignment Delta decarbonisation framework (-11.9%), and in thermal coal (-100%).
These are the intermediate objectives to move towards neutral CO2 emissions by 2050, which follows the commitment undertaken in 2021 as a founding member of the Net Zero Banking Alliance (NZBA).
In addition, the bank will also work towards the decarbonisation of the social and business fabric through dialogue, establishing a direct relationship and consultancy with customers. To achieve this, an engagement target has been established with 90% of businesses within emission-intensive sectors that fall within the NZBA perimeter at year-end 2024.
Solutions for employability and inclusion and financial health
As part of the support to employability and the professional growth of people, the new Plan has established the goal of reaching a total of 150,000 people that have improved their ability to access a new job, whether it is through specific solutions such as micro-loans for businesses; via quality training through financing in the form of micro-loans for young adults, or encouraging dual training via the CaixaBank Dualiza Foundation, the entity dedicated to the promotion of professional training and its dual modality, with the participation of SMEs and micro-SMEs in its programmes, as well as connecting centres and businesses to encourage the emergence of innovative projects and support for teachers.
With its new Sustainability Plan, CaixaBank will also be focusing its efforts on social and financial inclusion. Continuing with the commitment to maintain a widespread presence in rural areas through, among others, mobile branches and ATMs, without leaving those towns in which CaixaBank is the only bank with physical presence; and it has also established the objective to increase physical and online accessibility, and to information by facilitating the access to and use of its ATMs, branches and digital platforms; making legal information and everything related to its products more understandable; and work towards the development of specific products and services for people in situation of vulnerability such as through its social account, protected assets account (for the economic protection of disabled people), micro-loans for families and inclusive insurance products.
In addition, within the framework of the Plan, CaixaBank will promote long-term financial planning through tailored solutions focused on savings and planning for the future, with the aim of reaching 33% of customers aged between 50 and 67 years with savings and forecast products, and will favour the well-being of senior citizens through an ecosystem of services that includes not only financial and insurance solutions, but also for vital accompaniment, with the aim of being the preferred bank for these customers.
Fulfilment of the 2022-2024 Sustainable Banking Plan
The Plan that comes to an end has represented a significant advancement for CaixaBank in managing sustainability in the three ambitions established: leading positive social impact and fostering financial inclusion; promoting the sustainable transition of businesses and society; and promoting a responsible culture as leaders in governance.
CaixaBank has already fulfilled the five key objectives that it had set for the end of this year, among which it highlights the sustainable mobilisation of €74.651 billion between January 2022 and the end of September 2024, when the initial objective was €64billion; the definition of sustainable financing objectives for 9 economic sectors (NZBA perimeter) and the attainment of category A in the synthetic sustainability indicator, calculated on the basis of the results achieved in the ESG ratings of S&P Global-DJSI, Sustainalytics, MSCI and ISS ESG and that allows it to compare its degree of progress with the expectations of external analysts.
In addition, to support the achievement of the 2022-2024 Sustainable Banking Plan, CaixaBank has strengthened internal governance structures through the Sustainability Committee and the Sustainability Directorate, that falls under the Management Board, has updated the governance frameworks to advance in the integration of climate and sustainability risks in the management model, has incorporated considerations related to sustainability in variable remuneration across the entire workforce, has trained all professionals in sustainability and has provided specific teams with specialised training on very specific scopes (climate risk, portfolio decarbonisation, new energy technologies, etc.) and has promoted awareness in terms of the sustainability of the bank's customer portfolio and of its supply chain.
]]>CaixaBank’s new 2025-2027 Sustainability Plan is a key pillar of the Group’s new Strategic Plan, and it’s aligned with its fundamental pillars of growth, transformation and commitment to always staying close to people. In launching this plan, CaixaBank strengthens its commitment to sustainability and continues integrating it across the strategy and decisions made within all of the Group's companies, hence providing people with a customer-driven service, while also generating a positive impact on the business, companies and society.
With this new 2025/2027 Sustainability Plan, CaixaBank has set itself the challenge to mobilise more than €100 billion in sustainable finance over the next three years. This represents a 56% increase on the goal set for the previous plan.
This volume of capital mobilisation will be carried out with a two-fold purpose: moving towards a more sustainable economy, and favouring the economic and social development of people.
To continue advancing towards a more sustainable economy, CaixaBank will be supporting investments in current and future solutions for the environmental transition in fields such as renewable energy, clean mobility, efficient building, industrial decarbonisation and sustainable intermediation – which comprehends both the issuance and placement of bonds aligned with the Sustainable Development Goals (SDG), and the asset management of investment products such as funds and plans that are categorised as sustainable by legislation.
CaixaBank will also continue to work towards achieving a carbon-neutral investment and financing portfolio by 2050 and to provide consultancy and financing for businesses that aim to achieve a sustainable transition.
In line with its values and DNA and acting within the scope of action of the plan to being close to people to help their social and economic development, CaixaBank will focus on continuing to strengthen social and financial inclusion through its widespread presence across the country. This commitment will translate into the improvement of accessibility to its services; with specific products and services catered for vulnerable groups, and also into the promotion of financial culture.
The bank will also work to support entrepreneurship and to improve employability, focusing on improving education for employment, with a priority focus on young people, and on supporting entrepreneurs and self-employed workers through micro-financing, among other elements.
Last but not least, the entity will also concentrate on providing financial attention to senior citizens to ensure their financial and personal well-being, as well as to facilitate life-long savings planning.
To achieve the goals set out in this new Plan, CaixaBank will continue to implement the best governance practices via an ethical and responsible management, the specialisation and training of its teams, and through transparency, in order to continue being the benchmark of sustainability in European banking.
Main objectives of the 2025-2027 Sustainability Plan
For the transition towards a sustainable economy and the decarbonisation of business activity, CaixaBank maintains its 2030 public targets of reducing its exposure to carbon in both credit and investment.
In order to reach these goals, the bank will reduce its exposure in the electricity sector (-30%), the automotive industry (-33%), iron and steel (between -10% and -20%), commercial real-estate (-41%) and residential (-19%), aviation (-30%) and farming (qualitative objective). It will also cut its total final emissions in the oil and gas sectors (-23%); in the naval sector in alignment with the percentage set within the Alignment Delta decarbonisation framework (-11.9%), and in thermal coal (-100%).
These are the intermediate objectives to move towards neutral CO2 emissions by 2050, which follows the commitment undertaken in 2021 as a founding member of the Net Zero Banking Alliance (NZBA).
In addition, the bank will also work towards the decarbonisation of the social and business fabric through dialogue, establishing a direct relationship and consultancy with customers. To achieve this, an engagement target has been established with 90% of businesses within emission-intensive sectors that fall within the NZBA perimeter at year-end 2024.
Solutions for employability and inclusion and financial health
As part of the support to employability and the professional growth of people, the new Plan has established the goal of reaching a total of 150,000 people that have improved their ability to access a new job, whether it is through specific solutions such as micro-loans for businesses; via quality training through financing in the form of micro-loans for young adults, or encouraging dual training via the CaixaBank Dualiza Foundation, the entity dedicated to the promotion of professional training and its dual modality, with the participation of SMEs and micro-SMEs in its programmes, as well as connecting centres and businesses to encourage the emergence of innovative projects and support for teachers.
With its new Sustainability Plan, CaixaBank will also be focusing its efforts on social and financial inclusion. Continuing with the commitment to maintain a widespread presence in rural areas through, among others, mobile branches and ATMs, without leaving those towns in which CaixaBank is the only bank with physical presence; and it has also established the objective to increase physical and online accessibility, and to information by facilitating the access to and use of its ATMs, branches and digital platforms; making legal information and everything related to its products more understandable; and work towards the development of specific products and services for people in situation of vulnerability such as through its social account, protected assets account (for the economic protection of disabled people), micro-loans for families and inclusive insurance products.
In addition, within the framework of the Plan, CaixaBank will promote long-term financial planning through tailored solutions focused on savings and planning for the future, with the aim of reaching 33% of customers aged between 50 and 67 years with savings and forecast products, and will favour the well-being of senior citizens through an ecosystem of services that includes not only financial and insurance solutions, but also for vital accompaniment, with the aim of being the preferred bank for these customers.
Fulfilment of the 2022-2024 Sustainable Banking Plan
The Plan that comes to an end has represented a significant advancement for CaixaBank in managing sustainability in the three ambitions established: leading positive social impact and fostering financial inclusion; promoting the sustainable transition of businesses and society; and promoting a responsible culture as leaders in governance.
CaixaBank has already fulfilled the five key objectives that it had set for the end of this year, among which it highlights the sustainable mobilisation of €74.651 billion between January 2022 and the end of September 2024, when the initial objective was €64billion; the definition of sustainable financing objectives for 9 economic sectors (NZBA perimeter) and the attainment of category A in the synthetic sustainability indicator, calculated on the basis of the results achieved in the ESG ratings of S&P Global-DJSI, Sustainalytics, MSCI and ISS ESG and that allows it to compare its degree of progress with the expectations of external analysts.
In addition, to support the achievement of the 2022-2024 Sustainable Banking Plan, CaixaBank has strengthened internal governance structures through the Sustainability Committee and the Sustainability Directorate, that falls under the Management Board, has updated the governance frameworks to advance in the integration of climate and sustainability risks in the management model, has incorporated considerations related to sustainability in variable remuneration across the entire workforce, has trained all professionals in sustainability and has provided specific teams with specialised training on very specific scopes (climate risk, portfolio decarbonisation, new energy technologies, etc.) and has promoted awareness in terms of the sustainability of the bank's customer portfolio and of its supply chain.
]]>CaixaBank’s Management Committee has appointed Marta Alonso as new General Manager of OpenWealth, CaixaBank's subsidiary dedicated to providing independent wealth advisory services for high-net-worth individuals. Marta Alonso replaces Sol Moreno de los Ríos, who is leaving the bank after two years in the position.
Marta Alonso was until now the Head of Independent Advisory at CaixaBank Private Banking and has extensive experience in the private banking and wealth management sector. She is also a board member of CaixaBank Wealth Management Luxembourg, CaixaBank's international private banking subsidiary.
Throughout her career, Marta Alonso has led key initiatives that have driven innovation and excellence in customer service. Her leadership and strategic vision have been fundamental in developing independent advisory solutions, positioning CaixaBank as a market leader. The new General Manager of OpenWealth holds a degree in Business Administration and Finance from CUNEF and a postgraduate degree, the Senior Management Development Program from IE Business School.
OpenWealth
OpenWealth is CaixaBank's subsidiary dedicated to providing independent wealth advisory services for ultra-high-net-worth clients. With over €7.3 billion in assets under supervision (as of April 2024), it is the largest wealth advisory firm for high-net-worth individuals and the largest multi-family office service in Spain. Currently, the subsidiary has a portfolio of 45 clients, nearly 20 consultants, and five specialized centres in Spain.
In 2022, CaixaBank became the first bank in Spain to offer its ultra-high-net-worth clients a global, 100% independent wealth advisory service with explicit fees. This service is aimed at individuals with assets worth over €50 million, regardless of whether or not they are clients of the bank and where their assets are deposited, which can be in different entities.
OpenWealth provides a holistic service through an independent entity, covering all client needs, from strategic asset allocation and consolidated information to aid in searching for national and international providers of specific services. OpenWealth works with entities outside the CaixaBank Group that can provide advisory, discretionary portfolio management, reception and transmission of orders (RTO), or custody services.
CaixaBank Private Banking
CaixaBank Private Banking's model consists of a team of over 1,100 accredited specialized managers, with an average experience of 15 years, and 75 exclusive private banking centres as well as 11 exclusive Wealth centres, ensuring that clients always receive personalized service.
In 2024, CaixaBank was chosen for the second consecutive year as the Best Domestic Private Bank in Spain at the Global Private Banking Awards by the British magazine Euromoney, which recognizes excellence and best practices in private banking internationally. CaixaBank Private Banking has received Euromoney's top national award six times in the last 10 years.
CaixaBank Private Banking's value proposition offers different service models to adapt to each client's needs and preferences, from those who demand a global advisory service, whether independent or not, to those who manage their wealth independently through a platform with global investment capabilities in securities, funds, savings insurance, and other management products.
]]>CaixaBank’s Management Committee has appointed Marta Alonso as new General Manager of OpenWealth, CaixaBank's subsidiary dedicated to providing independent wealth advisory services for high-net-worth individuals. Marta Alonso replaces Sol Moreno de los Ríos, who is leaving the bank after two years in the position.
Marta Alonso was until now the Head of Independent Advisory at CaixaBank Private Banking and has extensive experience in the private banking and wealth management sector. She is also a board member of CaixaBank Wealth Management Luxembourg, CaixaBank's international private banking subsidiary.
Throughout her career, Marta Alonso has led key initiatives that have driven innovation and excellence in customer service. Her leadership and strategic vision have been fundamental in developing independent advisory solutions, positioning CaixaBank as a market leader. The new General Manager of OpenWealth holds a degree in Business Administration and Finance from CUNEF and a postgraduate degree, the Senior Management Development Program from IE Business School.
OpenWealth
OpenWealth is CaixaBank's subsidiary dedicated to providing independent wealth advisory services for ultra-high-net-worth clients. With over €7.3 billion in assets under supervision (as of April 2024), it is the largest wealth advisory firm for high-net-worth individuals and the largest multi-family office service in Spain. Currently, the subsidiary has a portfolio of 45 clients, nearly 20 consultants, and five specialized centres in Spain.
In 2022, CaixaBank became the first bank in Spain to offer its ultra-high-net-worth clients a global, 100% independent wealth advisory service with explicit fees. This service is aimed at individuals with assets worth over €50 million, regardless of whether or not they are clients of the bank and where their assets are deposited, which can be in different entities.
OpenWealth provides a holistic service through an independent entity, covering all client needs, from strategic asset allocation and consolidated information to aid in searching for national and international providers of specific services. OpenWealth works with entities outside the CaixaBank Group that can provide advisory, discretionary portfolio management, reception and transmission of orders (RTO), or custody services.
CaixaBank Private Banking
CaixaBank Private Banking's model consists of a team of over 1,100 accredited specialized managers, with an average experience of 15 years, and 75 exclusive private banking centres as well as 11 exclusive Wealth centres, ensuring that clients always receive personalized service.
In 2024, CaixaBank was chosen for the second consecutive year as the Best Domestic Private Bank in Spain at the Global Private Banking Awards by the British magazine Euromoney, which recognizes excellence and best practices in private banking internationally. CaixaBank Private Banking has received Euromoney's top national award six times in the last 10 years.
CaixaBank Private Banking's value proposition offers different service models to adapt to each client's needs and preferences, from those who demand a global advisory service, whether independent or not, to those who manage their wealth independently through a platform with global investment capabilities in securities, funds, savings insurance, and other management products.
]]>CaixaBank and Microsoft have awarded the WONNOW Awards to the 16 best scientific and technical female university degree students in Spain for the seventh consecutive year. These awards recognize female excellence in STEM (Science, Technology, Engineering and Mathematics) degrees, with the aim of promoting diversity and contributing to reducing the gender gap in these sectors.
Since its creation in 2018, more than 4,800 students from all over Spain have applied for the WONNOW Awards, and has become a benchmark in the university field. This latest edition broke participation records again, with a total of 1,078 candidacies, over four times that of the first year.
The percentage of women employed in scientific and technological work out of the total number of women employed in Spain is 5%. In men, that figure reaches 13%. We must continue to work to accelerate the vocation and incorporation of women into STEM fields, which presents enormous job opportunities.
This is one of the objectives of the WONNOW Awards, whose seventh edition ceremony was held at CaixaBank's all-in-one office in Madrid, which saw the involvement of CaixaBank’s CEO, Gonzalo Gortázar; Eva Fernández, Director of Digital Channels and Innovation at CaixaBank; Silvia Hernández, Director of the Financial Sector and Insurance at Microsoft Spain, and Raquel Hernández, Director of Security Solutions at Microsoft Spain.
In his speech, Gonzalo Gortázar explained that "this initiative aims to recognize and reward the talent of women who opt for scientific and technological careers, studies that are increasingly important to address the global challenges of our society, but in which the female presence is still reduced". CaixaBank’s CEO thanked the winners for the example they set for girls and teenagers to be interested in science, technology, engineering and mathematics and to continue advancing in equal opportunities.
Silvia Hernández highlighted that "tomorrow's scientists and technologists are sitting in today's classrooms. If we do not promote women's interest in this type of study, it will be difficult to reduce the gender gap in the sector, where new types of professional profiles are increasingly in demand to cover jobs in line with the new reality brought about by digitalisation. At Microsoft, we believe that talent is genderless, and that's why we work to inspire girls, encourage young women, and help recent graduates develop their careers in the STEM world. We must continue promoting actions, such as these WONNOW Awards, that promote women's interest in the world of technology and science".
Better academics records
In 2024, the student with the best academic record, personal, professional and social career has been Carmen Tabuenca Gómez (Pamplona), with a double degree in Chemistry and Biochemistry at the University of Navarra, who has obtained a financial endowment of €10,000 and access to a Microsoft mentoring programme.
The rest of the award-winning students who will have access to a Microsoft mentoring programme and will work for six months at CaixaBank with an employment contract in key areas such as Digital Transformation & Advanced Analytics, Media and Sustainability, among others, are:
CaixaBank's commitment to diversity
Diversity, meritocracy, equal opportunities and talent recognition are some of the pillars of CaixaBank's corporate culture. Under these premises, the entity works with the commitment to be a benchmark for its employees, encouraging inclusion and participation and promoting projects that promote equality both in the company and in society. In fact, CaixaBank has women in 43% of managerial positions and 40% on the Board of Directors.
CaixaBank’s Wengage diversity program, is a cross-cutting project developed by people from all areas of the bank based on meritocracy and the promotion of equal opportunities, which works to promote and visualize diversity in all its dimensions: gender, functional, generational, LGBTI, cultural, etc. Wengage includes internal measures to involve and raise awareness among all people about the value of diversity, to promote flexibility and work-life balance and to strengthen the role of women, with shortlists in internal promotion processes or female mentoring plans. In addition, CaixaBank is the first company in Spain to obtain AENOR’s certification for its mentoring programme.
Externally, Wengage also develops initiatives for customers and society, based on promoting diversity in four areas of action: leadership and entrepreneurship, with the organisation of different awards and recognitions for female business leadership (CaixaBank Entrepreneur Award and Self-Employed Professional Woman Award); innovation and education (WONNOW Awards for academic excellence to women in the STEM field); sport (sponsorship of the women's basketball team) and rural environment (AgroBank Chair: Women, business and rural environment, or the study of the gender gap in the agricultural sector of Closingap).
In addition, CaixaBank has an Equality Plan to promote the principles of equal opportunities and diversity in work teams, promote the presence of women in management positions and strengthen measures to reconcile personal and professional life. It includes, for example, the gender perspective in management development programs and in selection and training processes, promotes teleworking and flexibility.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft) creates AI-powered platforms and tools to deliver innovative solutions that meet the ever-evolving needs of its customers. The tech company is committed to making AI widely available and doing so responsibly, with a mission to help every person and every organization on the planet do more in their day-to-day lives.
Microsoft is a diverse company in every way. Its mission as a company is inherently inclusive. Internally, the company promotes a culture that allows its employees to connect their energy and passion for technology with this mission. And for this, diversity is crucial.
The company is committed to digitalization and the development of digital skills as the main axis for reimagining Spain, with the aim of taking advantage of technology in an inclusive way, taking into account diversity and talent regardless of gender.
]]>CaixaBank and Microsoft have awarded the WONNOW Awards to the 16 best scientific and technical female university degree students in Spain for the seventh consecutive year. These awards recognize female excellence in STEM (Science, Technology, Engineering and Mathematics) degrees, with the aim of promoting diversity and contributing to reducing the gender gap in these sectors.
Since its creation in 2018, more than 4,800 students from all over Spain have applied for the WONNOW Awards, and has become a benchmark in the university field. This latest edition broke participation records again, with a total of 1,078 candidacies, over four times that of the first year.
The percentage of women employed in scientific and technological work out of the total number of women employed in Spain is 5%. In men, that figure reaches 13%. We must continue to work to accelerate the vocation and incorporation of women into STEM fields, which presents enormous job opportunities.
This is one of the objectives of the WONNOW Awards, whose seventh edition ceremony was held at CaixaBank's all-in-one office in Madrid, which saw the involvement of CaixaBank’s CEO, Gonzalo Gortázar; Eva Fernández, Director of Digital Channels and Innovation at CaixaBank; Silvia Hernández, Director of the Financial Sector and Insurance at Microsoft Spain, and Raquel Hernández, Director of Security Solutions at Microsoft Spain.
In his speech, Gonzalo Gortázar explained that "this initiative aims to recognize and reward the talent of women who opt for scientific and technological careers, studies that are increasingly important to address the global challenges of our society, but in which the female presence is still reduced". CaixaBank’s CEO thanked the winners for the example they set for girls and teenagers to be interested in science, technology, engineering and mathematics and to continue advancing in equal opportunities.
Silvia Hernández highlighted that "tomorrow's scientists and technologists are sitting in today's classrooms. If we do not promote women's interest in this type of study, it will be difficult to reduce the gender gap in the sector, where new types of professional profiles are increasingly in demand to cover jobs in line with the new reality brought about by digitalisation. At Microsoft, we believe that talent is genderless, and that's why we work to inspire girls, encourage young women, and help recent graduates develop their careers in the STEM world. We must continue promoting actions, such as these WONNOW Awards, that promote women's interest in the world of technology and science".
Better academics records
In 2024, the student with the best academic record, personal, professional and social career has been Carmen Tabuenca Gómez (Pamplona), with a double degree in Chemistry and Biochemistry at the University of Navarra, who has obtained a financial endowment of €10,000 and access to a Microsoft mentoring programme.
The rest of the award-winning students who will have access to a Microsoft mentoring programme and will work for six months at CaixaBank with an employment contract in key areas such as Digital Transformation & Advanced Analytics, Media and Sustainability, among others, are:
CaixaBank's commitment to diversity
Diversity, meritocracy, equal opportunities and talent recognition are some of the pillars of CaixaBank's corporate culture. Under these premises, the entity works with the commitment to be a benchmark for its employees, encouraging inclusion and participation and promoting projects that promote equality both in the company and in society. In fact, CaixaBank has women in 43% of managerial positions and 40% on the Board of Directors.
CaixaBank’s Wengage diversity program, is a cross-cutting project developed by people from all areas of the bank based on meritocracy and the promotion of equal opportunities, which works to promote and visualize diversity in all its dimensions: gender, functional, generational, LGBTI, cultural, etc. Wengage includes internal measures to involve and raise awareness among all people about the value of diversity, to promote flexibility and work-life balance and to strengthen the role of women, with shortlists in internal promotion processes or female mentoring plans. In addition, CaixaBank is the first company in Spain to obtain AENOR’s certification for its mentoring programme.
Externally, Wengage also develops initiatives for customers and society, based on promoting diversity in four areas of action: leadership and entrepreneurship, with the organisation of different awards and recognitions for female business leadership (CaixaBank Entrepreneur Award and Self-Employed Professional Woman Award); innovation and education (WONNOW Awards for academic excellence to women in the STEM field); sport (sponsorship of the women's basketball team) and rural environment (AgroBank Chair: Women, business and rural environment, or the study of the gender gap in the agricultural sector of Closingap).
In addition, CaixaBank has an Equality Plan to promote the principles of equal opportunities and diversity in work teams, promote the presence of women in management positions and strengthen measures to reconcile personal and professional life. It includes, for example, the gender perspective in management development programs and in selection and training processes, promotes teleworking and flexibility.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft) creates AI-powered platforms and tools to deliver innovative solutions that meet the ever-evolving needs of its customers. The tech company is committed to making AI widely available and doing so responsibly, with a mission to help every person and every organization on the planet do more in their day-to-day lives.
Microsoft is a diverse company in every way. Its mission as a company is inherently inclusive. Internally, the company promotes a culture that allows its employees to connect their energy and passion for technology with this mission. And for this, diversity is crucial.
The company is committed to digitalization and the development of digital skills as the main axis for reimagining Spain, with the aim of taking advantage of technology in an inclusive way, taking into account diversity and talent regardless of gender.
]]>CaixaBank will hand out 34,000 gifts to children in vulnerable situations across the entire country thanks to ‘The Tree of Dreams (El Árbol de los Sueños)’ programme, a charitable initiative that aims to ensure vulnerable children receive the Christmas gifts they asked for in their letters. This year the bank will reach nearly 5,000 children more than last year.
The programme is organised via CaixaBank’s branches, which until 21 November will be accepting letters written by children up to the age of 12 who are at risk of food poverty, belong to broken homes or who live in residential centres.
The bank's customers who wish to take part in the ‘The Tree of Dreams (El Árbol de los Sueños)’ must contact a CaixaBank branch, where they will be assigned one of the letters written by a child, detailing the specific gift that child would like to receive this Christmas. Once the letter has been collected, the participants will have until 13 December to hand the gift in at their branch, the value of which will be limited to 50 euros.
As of that date, CaixaBank and the social entities with which it collaborates in this programme will organise the collection and distribution of the gifts to make these children's dreams a reality, keeping in mind that for many families, this may be the only gift children will be receiving, thanks to the solidarity generated among the bank's customers.
Social entities and companies involved
‘The Tree of Dreams (El Árbol de los Sueños)’ is an initiative organised by CaixaBank that involves the collaboration of a total of 363 social entities, including its delegations, linked to the fight against child poverty and vulnerability spanning all autonomous communities, as well as benefiting from the support of 350 companies. Thanks to the more than 2,500 branches that participate in this programme, CaixaBank manages to bring ‘The Tree of Dreams (El Árbol de los Sueños)’ to the entire country.
The 2024 edition will be the seventh edition of ‘The Tree of Dreams (El Árbol de los Sueños)’ and it is forecasted to meet the requests made through 34,026 letters, thus exceeding the record number of children this initiative has benefited in its entire history. Since the first edition in 2018 of ‘The Tree of Dreams (El Árbol de los Sueños)’, CaixaBank has managed to help fulfil the dreams of more than 180,000 children at risk of poverty and social exclusion.
About CaixaBank's Social Action
CaixaBank is a company with a far-reaching vocation for solidarity, in addition to being a socially responsible bank. Its endeavour to serve its customers and society in general is reflected in its backing of initiatives for social action and encouraging volunteering, as a way to meet the challenges posed by society.
CaixaBank's Social Action promotes charitable initiatives, activities and campaigns, some of which include the collaboration of the "la Caixa" Foundation. Thanks to its presence across the entire Spanish territory through its network of branches, the largest in Spain, it can detect local needs and provide much needed help, as well as supporting the "la Caixa" Foundation in channelling financial aid to social organisations. Through its financial activity, the bank also offers services and solutions for all kinds of people.
On the other hand, CaixaBank’s responsible activities have been recognised by leading international bodies. The Dow Jones Sustainability Index ranks it among the best banks in the world in terms of sustainability and the international organisation CDP has included it as a leading company in the fight against climate change.
]]>CaixaBank will hand out 34,000 gifts to children in vulnerable situations across the entire country thanks to ‘The Tree of Dreams (El Árbol de los Sueños)’ programme, a charitable initiative that aims to ensure vulnerable children receive the Christmas gifts they asked for in their letters. This year the bank will reach nearly 5,000 children more than last year.
The programme is organised via CaixaBank’s branches, which until 21 November will be accepting letters written by children up to the age of 12 who are at risk of food poverty, belong to broken homes or who live in residential centres.
The bank's customers who wish to take part in the ‘The Tree of Dreams (El Árbol de los Sueños)’ must contact a CaixaBank branch, where they will be assigned one of the letters written by a child, detailing the specific gift that child would like to receive this Christmas. Once the letter has been collected, the participants will have until 13 December to hand the gift in at their branch, the value of which will be limited to 50 euros.
As of that date, CaixaBank and the social entities with which it collaborates in this programme will organise the collection and distribution of the gifts to make these children's dreams a reality, keeping in mind that for many families, this may be the only gift children will be receiving, thanks to the solidarity generated among the bank's customers.
Social entities and companies involved
‘The Tree of Dreams (El Árbol de los Sueños)’ is an initiative organised by CaixaBank that involves the collaboration of a total of 363 social entities, including its delegations, linked to the fight against child poverty and vulnerability spanning all autonomous communities, as well as benefiting from the support of 350 companies. Thanks to the more than 2,500 branches that participate in this programme, CaixaBank manages to bring ‘The Tree of Dreams (El Árbol de los Sueños)’ to the entire country.
The 2024 edition will be the seventh edition of ‘The Tree of Dreams (El Árbol de los Sueños)’ and it is forecasted to meet the requests made through 34,026 letters, thus exceeding the record number of children this initiative has benefited in its entire history. Since the first edition in 2018 of ‘The Tree of Dreams (El Árbol de los Sueños)’, CaixaBank has managed to help fulfil the dreams of more than 180,000 children at risk of poverty and social exclusion.
About CaixaBank's Social Action
CaixaBank is a company with a far-reaching vocation for solidarity, in addition to being a socially responsible bank. Its endeavour to serve its customers and society in general is reflected in its backing of initiatives for social action and encouraging volunteering, as a way to meet the challenges posed by society.
CaixaBank's Social Action promotes charitable initiatives, activities and campaigns, some of which include the collaboration of the "la Caixa" Foundation. Thanks to its presence across the entire Spanish territory through its network of branches, the largest in Spain, it can detect local needs and provide much needed help, as well as supporting the "la Caixa" Foundation in channelling financial aid to social organisations. Through its financial activity, the bank also offers services and solutions for all kinds of people.
On the other hand, CaixaBank’s responsible activities have been recognised by leading international bodies. The Dow Jones Sustainability Index ranks it among the best banks in the world in terms of sustainability and the international organisation CDP has included it as a leading company in the fight against climate change.
]]>1. Beware of "super deals"
Over these periods, email, social media, WhatsApp chats and pop-ups are often filled with super deals. However, if a deal seems too good to be true or expires in a short time, be wary. In situations like this, where prices are very competitive, it is best to take the time to check other websites and retailers for the item’s actual market value.
Your personal and bank details could be compromised if you click on a link that redirects you to a fraudulent website. Worse still, it could prompt you to download a malicious file that infects your device. Phishing is one of the most common techniques used by cybercriminals to steal personal and banking information through deceptive emails. Using social engineering techniques, cybercriminals impersonate trusted entities, individuals, brands or services in an attempt to deceive their victims. This is one of the most popular ways cybercriminals steal personal information. At times like Black Friday and Cyber Monday, these attacks increase significantly. This is why you should be particularly wary of any email offering last-minute deals. The best way to protect yourself in these cases is to manually search for the offers online, accessing the company’s website via an external link. In this way, you can avoid falling victim to fraudulent links. In addition, if you notice anything unusual in the message, the safest approach is to delete it immediately.
2. Fraudulent websites
Ensure the website is secure before making any purchase or entering personal information. If the website is unfamiliar or you are unsure of its origin, it is important to look for references to the website using search engines. If it is a trusted website, always access it through its official app or official website. Be cautious, however, as clones of websites can be highly convincing and look almost identical to the original. It is therefore essential to pay close attention to the details.
3. Private connections
You should never shop online or enter personal or credit card information using public Wi-Fi networks. This includes Wi-Fi networks in hotels, bars, airports and other public places. Even if they are password-protected, they are still considered public.
It is best to make purchases using a completely private Wi-Fi connection or mobile data.
4. Payment confirmation via CaixaBankNow
In accordance with the European Payment Services Directive (PSD2), when making an online purchase, the user will receive a notification from their digital banking app. By opening the notification, they will be directed to their banking service and, after verifying all the purchase details, they can approve the transaction.
Check all the details of the transaction carefully (merchant, amount, etc.) and if you have any doubts, do not approve it and cancel the transaction.
5. Check your bank accounts
You should review your bank statements regularly to ensure there are no unusual transactions on your account. However, during periods of increased spending, such as Black Friday, this becomes even more important.
6. Use a card for online purchases
To avoid surprises, consider using a single bank card for online shopping, with a balance that you set for each purchase. Another secure and controlled option is to use prepaid cards (both physical and online), which allow you to manage your spending easily. You can load these cards with a specific amount and make one-off or regular top-ups via online banking.
Regardless of the time of year, and especially during events like Black Friday and Cyber Monday, it is vital to approach shopping sensibly and calmly. Avoid rushing, as this can lead to impulsive and potentially costly decisions. Before making a purchase, research the retailer and make sure that the product’s price is reasonable. If you have any doubts about the legitimacy of an offer or the security of a transaction, it is best to cancel the purchase. Above all, use common sense to ensure a safe and satisfying shopping experience.
]]>1. Beware of "super deals"
Over these periods, email, social media, WhatsApp chats and pop-ups are often filled with super deals. However, if a deal seems too good to be true or expires in a short time, be wary. In situations like this, where prices are very competitive, it is best to take the time to check other websites and retailers for the item’s actual market value.
Your personal and bank details could be compromised if you click on a link that redirects you to a fraudulent website. Worse still, it could prompt you to download a malicious file that infects your device. Phishing is one of the most common techniques used by cybercriminals to steal personal and banking information through deceptive emails. Using social engineering techniques, cybercriminals impersonate trusted entities, individuals, brands or services in an attempt to deceive their victims. This is one of the most popular ways cybercriminals steal personal information. At times like Black Friday and Cyber Monday, these attacks increase significantly. This is why you should be particularly wary of any email offering last-minute deals. The best way to protect yourself in these cases is to manually search for the offers online, accessing the company’s website via an external link. In this way, you can avoid falling victim to fraudulent links. In addition, if you notice anything unusual in the message, the safest approach is to delete it immediately.
2. Fraudulent websites
Ensure the website is secure before making any purchase or entering personal information. If the website is unfamiliar or you are unsure of its origin, it is important to look for references to the website using search engines. If it is a trusted website, always access it through its official app or official website. Be cautious, however, as clones of websites can be highly convincing and look almost identical to the original. It is therefore essential to pay close attention to the details.
3. Private connections
You should never shop online or enter personal or credit card information using public Wi-Fi networks. This includes Wi-Fi networks in hotels, bars, airports and other public places. Even if they are password-protected, they are still considered public.
It is best to make purchases using a completely private Wi-Fi connection or mobile data.
4. Payment confirmation via CaixaBankNow
In accordance with the European Payment Services Directive (PSD2), when making an online purchase, the user will receive a notification from their digital banking app. By opening the notification, they will be directed to their banking service and, after verifying all the purchase details, they can approve the transaction.
Check all the details of the transaction carefully (merchant, amount, etc.) and if you have any doubts, do not approve it and cancel the transaction.
5. Check your bank accounts
You should review your bank statements regularly to ensure there are no unusual transactions on your account. However, during periods of increased spending, such as Black Friday, this becomes even more important.
6. Use a card for online purchases
To avoid surprises, consider using a single bank card for online shopping, with a balance that you set for each purchase. Another secure and controlled option is to use prepaid cards (both physical and online), which allow you to manage your spending easily. You can load these cards with a specific amount and make one-off or regular top-ups via online banking.
Regardless of the time of year, and especially during events like Black Friday and Cyber Monday, it is vital to approach shopping sensibly and calmly. Avoid rushing, as this can lead to impulsive and potentially costly decisions. Before making a purchase, research the retailer and make sure that the product’s price is reasonable. If you have any doubts about the legitimacy of an offer or the security of a transaction, it is best to cancel the purchase. Above all, use common sense to ensure a safe and satisfying shopping experience.
]]>CaixaBank has unveiled its new 2025–2027 Strategic Plan in a bid to ensure sustainable levels of profitability above 15% (ROTE) to boost the growth of loans to companies and households, which is expected to grow by 4% CAGR over the next three years. Maintaining this profitability will enable CaixaBank to continue remunerating its 558,000 shareholders adequately, including the FROB and ‘la Caixa’ Foundation, which will then be able to continue its essential Social Work.
To succeed in this task, the Group is pursuing three strategic priorities: accelerating business growth, drive business transformation and investment, and consolidate the company’s position as a benchmark in sustainability.
The Group will be venturing into a new phase after successfully wrapping up its 2022–2024 Strategic Plan. The new plan will take shape amid the ongoing economic recovery, despite uncertainty over the various ongoing geopolitical conflicts and with higher than expected interest rates, coupled with rising levels of inflation.
CaixaBank successfully completed the various stages of integration with Bankia at the start of the plan and has met the financial and qualitative targets set for the 2022–2024 period. The profitability, cost-to-income, NPL and certain other targets have been met, as well as growth in market share in the main businesses and the promotion of social and financial inclusion. Meanwhile, international business has grown more than projected during the period and the mobilisation of sustainable finance has comfortably exceeded the €64 billion target.
The bank’s shareholder return has also far exceeded the initial target of €9 billion (around €9.5 billion have already been assigned), with a further commitment to reach €12 billion under the framework of the 2022–2024 Strategic Plan.
The Group is looking ahead to the next three years with optimism and finds itself in its best position of the past 10 years with commercial strength, a strong balance sheet, enhanced digitalisation and innovation capabilities, and reasonable profitability.
In the words of the bank’s CEO, Gonzalo Gortázar, “in the next three years, we want to take advantage of a more favourable economic environment to take a leap forward in our service quality, in our technological capabilities and in the development of our workforce's talent. All of this will result in greater growth of the economy and adequate remuneration for our shareholders.”
Key financial indicators
With the new 2025–2027 Strategic Plan, amid favourable conditions enabling CaixaBank to leverage numerous growth opportunities, the Group aims to keep net interest income stable by the end of the period, despite a likely environment of lower interest rates. In addition, service revenues are expected to grow moderately (in the mid-single digit range), and costs are likely to increase by around 4% (CAGR – compound annual growth rate).
The Group has shown formidable financial strength over the past three years, and this is set to continue, with the aim of achieving a ROTE of over 16% by the end of 2027 and of more than 15% on average over the 2025–2027 horizon. Meanwhile, the cost-to-income ratio should be slightly above 40% and the NPL ratio is expected to fall to around 2%.
CaixaBank will also continue to generate capital organically and liquidity will remain high, comfortably exceeding the minimum regulatory requirements.
With regard to the shareholder return policy, the new Strategic Plan includes a commitment to pay out between 50% and 60% of consolidated net profit in dividends, with an interim dividend payable each year, plus any excess CET1 capital that exceeds 12.5%.
Further growth: consolidating its leading position
Amid an ongoing process of deleveraging within the private sector, and with savings at an all-time high across the country, the bank is very well placed to capitalise on these components, with the outlook for the Iberian economies looking bright. In its Strategic Plan, CaixaBank aims to grow its business volume by more than 4% (CAGR) over the coming three years —after achieving around 2% in the three-year period just ended— by seizing the opportunities and strengths it has across all customer segments in both Spain and Portugal.
The new plan deploys a growth strategy based on customer acquisition, loyalty and engagement. The aim is to consolidate the trend of increasing the number of banking customers in which imagin —CaixaBank’s digital platform offering financial and non-financial services for young people— will continue to play a key role in increasing the current customer base. The Group plans to promote new products and services while offering outstanding customer service.
Improving the value proposition, developing new platforms and international business
As part of the new plan, CaixaBank wants to implement an improved value proposition for both businesses and retail customers by expanding the various ecosystems already in place in the home, mobility and senior segments.
Along these lines, the bank’s strengths will allow it to return to the path of growth in the mortgage portfolio (CAGR >2%) as it continues to lead the market. In terms of asset management, the aim is to surpass a CAGR of 6% over the next three years, following the implementation of new digital tools and services for customers.
When it comes to senior citizens —a priority segment for CaixaBank— the bank plans to evolve its ecosystem with financial solutions linked to dependency, healthy ageing, and an increase in life expectancy, which will be accompanied by specific care initiatives for this segment. Additionally, employees will receive further training targeted for these specific needs.
CaixaBank will also promote the online platform Facilitea, conceived as a virtual showcase of products offered by partners of the financial group, through a curated catalogue of exclusive or high-end models, all of which can be accessed thanks to CaixaBank financing.
Facilitea’s proposition will be expanded in the near future to include products, services and solutions that cover mobility needs and other concerns that people face throughout their life.
The bank will also focus on improving the experience and value proposition for business customers, with new bespoke solutions for the SME and corporate banking segments. The Group will lean on its CIB division to increase customer loyalty and cement CaixaBank’s status as a benchmark in international markets, by growing the business in branches abroad and boosting organic growth in Portugal through its subsidiary BPI.
More precisely, the Portuguese bank BPI (wholly owned by CaixaBank) will be at the heart of its strategy: customer acquisition, a drive towards digitalisation and artificial intelligence tools, and progress towards sustainability. As for its strategic priorities, it is seeking to consolidate its already strong position in mortgage loans and lending to businesses. BPI is expected to increase customer funds and loans by close to 4% CAGR, mirroring CaixaBank’s own aspirations. Joint projects with Group subsidiaries will also be stepped up.
Transforming the Group amid a more digital and competitive environment
CaixaBank aims to accelerate its transformation to be ready and able to succeed in a more digital and competitive environment, supported by a stronger technological platform. Notably, commercial and service capabilities will be enhanced through generative artificial intelligence, and channels and infrastructure will be upgraded to ensure the Group’s resilience moving forward. To support these strategic initiatives, the Group plans to invest upwards of €5 billion in technology over the coming three years.
Over the course of the Strategic Plan, CaixaBank aims to consolidate its customer service model, asserting itself through Spain’s largest physical branch network, already optimised and highly specialised, with leading digital and remote channels. The human factor will remain CaixaBank’s main differentiating factor. In the post-COVID era, human interaction has become more valuable, especially when dealing with complex issues and even among highly digital or young customers.
In this context, the number of specialised managers will be expanded to serve more customers, both remotely and in-branch.
The plan also aims to modernise and redesign digital channels to improve customer experience, drive digital sales and build new capabilities. This change is already under way, with the bank’s app being redesigned and updated to make it faster, simpler, and more effective while capturing new customer traffic.
Imagin will remain a priority to further engage and interact with customers. With over 3.5 million customers, it is already well positioned and highly capable of continuing to lead in innovation and value creation.
To undertake this transformation, it is important to attract and retain the best talent, foster a culture of proximity, agility and collaboration, and combine the virtues of experience and youth. The Group’s plan is to recruit 3,000 young people —most of them with technical profiles— over the 2025-2027 horizon.
Mobilising €100 billion in sustainable finance
As part of its commitment to sustainability, CaixaBank has set itself a new challenge to mobilise more than €100 billion in sustainable finance between 2025 and 2027.
The bank will seek to capture opportunities in relation to energy efficiency and clean mobility among retail customers. The main pillars are: Having a digital ecosystem with an integrated platform of services linked to efficient homes; ensuring a wide range of green products; providing an energy renovation advisory service; and last but not least, promoting alliances with electric car makers.
Moving towards a more sustainable economy: commitment to society
CaixaBank understands that driving its growth and advancing its transformation must go hand in hand with sustainability. To achieve a more sustainable economy, action will be taken to help achieve the bank’s objectives and foster economic and social development as part of a sound ESG governance framework.
Aside from championing the decarbonisation of the business community, CaixaBank will support multiple social impact and advisory initiatives known to make a positive difference and that strengthen its commitment to the energy transition of families and businesses.
The Group’s challenge is to aggregate these initiatives to make the impact on society more tangible. The aim is to focus on the areas where the bank can achieve the greatest impact through its range of products, such as MicroBank (CaixaBank’s social bank), volunteering activities or the Dualiza Foundation to encourage Dual Vocational Training. Social and financial inclusion, employability, and responses to increasing life expectancy all have a role to play in achieving these goals. These initiatives are expected to create around 150,000 new jobs over the coming years.
The new plan continues to target financial inclusion and universal access to banking services, both of which are part of CaixaBank’s DNA. The bank has also pledged not to abandon any towns or villages where it is currently present. Notably, the bank has a presence in 3,244 municipalities throughout all of Spain, through either permanent physical branches, ATMs or mobile branches, having added 237 new such facilities in the last 12 months.
Video CaixaBank's CEO, Gonzalo Gortázar
]]>CaixaBank has unveiled its new 2025–2027 Strategic Plan in a bid to ensure sustainable levels of profitability above 15% (ROTE) to boost the growth of loans to companies and households, which is expected to grow by 4% CAGR over the next three years. Maintaining this profitability will enable CaixaBank to continue remunerating its 558,000 shareholders adequately, including the FROB and ‘la Caixa’ Foundation, which will then be able to continue its essential Social Work.
To succeed in this task, the Group is pursuing three strategic priorities: accelerating business growth, drive business transformation and investment, and consolidate the company’s position as a benchmark in sustainability.
The Group will be venturing into a new phase after successfully wrapping up its 2022–2024 Strategic Plan. The new plan will take shape amid the ongoing economic recovery, despite uncertainty over the various ongoing geopolitical conflicts and with higher than expected interest rates, coupled with rising levels of inflation.
CaixaBank successfully completed the various stages of integration with Bankia at the start of the plan and has met the financial and qualitative targets set for the 2022–2024 period. The profitability, cost-to-income, NPL and certain other targets have been met, as well as growth in market share in the main businesses and the promotion of social and financial inclusion. Meanwhile, international business has grown more than projected during the period and the mobilisation of sustainable finance has comfortably exceeded the €64 billion target.
The bank’s shareholder return has also far exceeded the initial target of €9 billion (around €9.5 billion have already been assigned), with a further commitment to reach €12 billion under the framework of the 2022–2024 Strategic Plan.
The Group is looking ahead to the next three years with optimism and finds itself in its best position of the past 10 years with commercial strength, a strong balance sheet, enhanced digitalisation and innovation capabilities, and reasonable profitability.
In the words of the bank’s CEO, Gonzalo Gortázar, “in the next three years, we want to take advantage of a more favourable economic environment to take a leap forward in our service quality, in our technological capabilities and in the development of our workforce's talent. All of this will result in greater growth of the economy and adequate remuneration for our shareholders.”
Key financial indicators
With the new 2025–2027 Strategic Plan, amid favourable conditions enabling CaixaBank to leverage numerous growth opportunities, the Group aims to keep net interest income stable by the end of the period, despite a likely environment of lower interest rates. In addition, service revenues are expected to grow moderately (in the mid-single digit range), and costs are likely to increase by around 4% (CAGR – compound annual growth rate).
The Group has shown formidable financial strength over the past three years, and this is set to continue, with the aim of achieving a ROTE of over 16% by the end of 2027 and of more than 15% on average over the 2025–2027 horizon. Meanwhile, the cost-to-income ratio should be slightly above 40% and the NPL ratio is expected to fall to around 2%.
CaixaBank will also continue to generate capital organically and liquidity will remain high, comfortably exceeding the minimum regulatory requirements.
With regard to the shareholder return policy, the new Strategic Plan includes a commitment to pay out between 50% and 60% of consolidated net profit in dividends, with an interim dividend payable each year, plus any excess CET1 capital that exceeds 12.5%.
Further growth: consolidating its leading position
Amid an ongoing process of deleveraging within the private sector, and with savings at an all-time high across the country, the bank is very well placed to capitalise on these components, with the outlook for the Iberian economies looking bright. In its Strategic Plan, CaixaBank aims to grow its business volume by more than 4% (CAGR) over the coming three years —after achieving around 2% in the three-year period just ended— by seizing the opportunities and strengths it has across all customer segments in both Spain and Portugal.
The new plan deploys a growth strategy based on customer acquisition, loyalty and engagement. The aim is to consolidate the trend of increasing the number of banking customers in which imagin —CaixaBank’s digital platform offering financial and non-financial services for young people— will continue to play a key role in increasing the current customer base. The Group plans to promote new products and services while offering outstanding customer service.
Improving the value proposition, developing new platforms and international business
As part of the new plan, CaixaBank wants to implement an improved value proposition for both businesses and retail customers by expanding the various ecosystems already in place in the home, mobility and senior segments.
Along these lines, the bank’s strengths will allow it to return to the path of growth in the mortgage portfolio (CAGR >2%) as it continues to lead the market. In terms of asset management, the aim is to surpass a CAGR of 6% over the next three years, following the implementation of new digital tools and services for customers.
When it comes to senior citizens —a priority segment for CaixaBank— the bank plans to evolve its ecosystem with financial solutions linked to dependency, healthy ageing, and an increase in life expectancy, which will be accompanied by specific care initiatives for this segment. Additionally, employees will receive further training targeted for these specific needs.
CaixaBank will also promote the online platform Facilitea, conceived as a virtual showcase of products offered by partners of the financial group, through a curated catalogue of exclusive or high-end models, all of which can be accessed thanks to CaixaBank financing.
Facilitea’s proposition will be expanded in the near future to include products, services and solutions that cover mobility needs and other concerns that people face throughout their life.
The bank will also focus on improving the experience and value proposition for business customers, with new bespoke solutions for the SME and corporate banking segments. The Group will lean on its CIB division to increase customer loyalty and cement CaixaBank’s status as a benchmark in international markets, by growing the business in branches abroad and boosting organic growth in Portugal through its subsidiary BPI.
More precisely, the Portuguese bank BPI (wholly owned by CaixaBank) will be at the heart of its strategy: customer acquisition, a drive towards digitalisation and artificial intelligence tools, and progress towards sustainability. As for its strategic priorities, it is seeking to consolidate its already strong position in mortgage loans and lending to businesses. BPI is expected to increase customer funds and loans by close to 4% CAGR, mirroring CaixaBank’s own aspirations. Joint projects with Group subsidiaries will also be stepped up.
Transforming the Group amid a more digital and competitive environment
CaixaBank aims to accelerate its transformation to be ready and able to succeed in a more digital and competitive environment, supported by a stronger technological platform. Notably, commercial and service capabilities will be enhanced through generative artificial intelligence, and channels and infrastructure will be upgraded to ensure the Group’s resilience moving forward. To support these strategic initiatives, the Group plans to invest upwards of €5 billion in technology over the coming three years.
Over the course of the Strategic Plan, CaixaBank aims to consolidate its customer service model, asserting itself through Spain’s largest physical branch network, already optimised and highly specialised, with leading digital and remote channels. The human factor will remain CaixaBank’s main differentiating factor. In the post-COVID era, human interaction has become more valuable, especially when dealing with complex issues and even among highly digital or young customers.
In this context, the number of specialised managers will be expanded to serve more customers, both remotely and in-branch.
The plan also aims to modernise and redesign digital channels to improve customer experience, drive digital sales and build new capabilities. This change is already under way, with the bank’s app being redesigned and updated to make it faster, simpler, and more effective while capturing new customer traffic.
Imagin will remain a priority to further engage and interact with customers. With over 3.5 million customers, it is already well positioned and highly capable of continuing to lead in innovation and value creation.
To undertake this transformation, it is important to attract and retain the best talent, foster a culture of proximity, agility and collaboration, and combine the virtues of experience and youth. The Group’s plan is to recruit 3,000 young people —most of them with technical profiles— over the 2025-2027 horizon.
Mobilising €100 billion in sustainable finance
As part of its commitment to sustainability, CaixaBank has set itself a new challenge to mobilise more than €100 billion in sustainable finance between 2025 and 2027.
The bank will seek to capture opportunities in relation to energy efficiency and clean mobility among retail customers. The main pillars are: Having a digital ecosystem with an integrated platform of services linked to efficient homes; ensuring a wide range of green products; providing an energy renovation advisory service; and last but not least, promoting alliances with electric car makers.
Moving towards a more sustainable economy: commitment to society
CaixaBank understands that driving its growth and advancing its transformation must go hand in hand with sustainability. To achieve a more sustainable economy, action will be taken to help achieve the bank’s objectives and foster economic and social development as part of a sound ESG governance framework.
Aside from championing the decarbonisation of the business community, CaixaBank will support multiple social impact and advisory initiatives known to make a positive difference and that strengthen its commitment to the energy transition of families and businesses.
The Group’s challenge is to aggregate these initiatives to make the impact on society more tangible. The aim is to focus on the areas where the bank can achieve the greatest impact through its range of products, such as MicroBank (CaixaBank’s social bank), volunteering activities or the Dualiza Foundation to encourage Dual Vocational Training. Social and financial inclusion, employability, and responses to increasing life expectancy all have a role to play in achieving these goals. These initiatives are expected to create around 150,000 new jobs over the coming years.
The new plan continues to target financial inclusion and universal access to banking services, both of which are part of CaixaBank’s DNA. The bank has also pledged not to abandon any towns or villages where it is currently present. Notably, the bank has a presence in 3,244 municipalities throughout all of Spain, through either permanent physical branches, ATMs or mobile branches, having added 237 new such facilities in the last 12 months.
Video CaixaBank's CEO, Gonzalo Gortázar
]]>CaixaBank Private Banking has presented its new service, Advisory GPS (Global Portfolio Strategy), which combines agility and efficiency in portfolio construction with the maximum personalization of advisory, creating a unique service in Spain.
This service will be available to all private banking customers, including Independent Advisory and Wealth customers, who request it. They can select the portion of their portfolio to adhere to the service, with an explicit fee and clean share class access for non-independent advisory customers, while independent advisory customers will have the service included in their existing fees.
The Advisory GPS service offers access to a variety of investment options, allowing customers to choose between funds, ETFs and securities. Regardless of the instrument, customers can decide the level of risk they want to assume, the type of bias they want to give to that segment, and depending on the assets to be allocated, they can diversify into alternative assets. Customers will regularly receive investment proposals from their manager to align that portfolio with the entity’s strategic positioning. Each investment proposal will also include the rationale behind suggested changes, strengthening the value for money of the advisory services, improving managers’ proactivity, and ensuring optimal portfolio construction.
According to Belén Martín, Director of Private Banking at CaixaBank, “CaixaBank Private Banking’s new advisory service, Advisory GPS, represents a qualitative leap in our value proposition within wealth management, allowing us to offer multiple competitive advantages, such as better risk control, greater alignment with the entity’s strategic vision, increased agility in generating investment proposals, and total cost transparency as it is explicitly paid and provides access to clean classes”.
With Advisory GPS, CaixaBank Private Banking expands its service offering, generating added value efficiently by using technology and creating a new relationship framework with clients.
A new client management platform
This new service is part of a platform change for all private banking managers called GPS (Global Portfolio Strategy), which combines CaixaBank’s private banking capabilities and technological advancements with the strengths of Aladdin Wealth, investment management technology from BlackRock that drives portfolio transparency and efficiency for advisors to deliver personalized solutions to clients. This platform is the first collaboration between CaixaBank and Aladdin Wealth and has been customized for several months for its application in CaixaBank’s Wealth Management area, creating a unique and pioneering ecosystem in the sector in Spain.
The new GPS platform will be integrated into CaixaBank's private banking managers' operating systems, allowing them to have total control of their clients' positions - both independent and non-independent advisory services -, analyze their portfolios, generate investment proposals adapted to their preferences and objectives, and communicate them.
Through an intuitive graphical interface, GPS offers multiple competitive advantages over other market solutions such as an aggregated view of the manager's client portfolio by asset distribution, risk, and profitability; greater capacity to perform in-depth position analysis through filters and scenarios; and enrichment of investment proposals and client follow-up reports.
Thus, GPS allows better control of the various portfolio risks by simulating their behavior under different scenarios, through indicators and metrics that translate into alerts to the manager, facilitating day-to-day portfolio control, reducing reaction time, and speeding up decision-making.
CaixaBank Private Banking
CaixaBank's private banking business consists of a team of more than 1,100 highly qualified and specialised managers, with an average experience of 15 years, servicing 75 exclusive private banking centres and 11 exclusive Wealth centres, ensuring its customers are always provided with close support.
In 2024, CaixaBank was chosen for the second consecutive year as the 'Best Domestic Private Bank in Spain' in the Global Private Banking Awards granted by the British magazine Euromoney, which acknowledges excellence and the best private banking practices across the international sphere. CaixaBank Private Banking has been acknowledged with the highest national award granted by Euromoney six times in the past 10 years.
The commitment made by CaixaBank Private Banking towards its digital transformation has also been conceded internationally in multiple occasions. In 2024, the British magazine Professional Wealth Management (PWM), which belongs to the Financial Times Group, honoured it with two distinctions in the latest edition of its Wealth Tech Awards: 'Best Digital Private Bank in Europe 2024' and 'Best Private Bank in Europe for Digital Marketing and Communication', the latter for the third consecutive year.
These distinctions consolidate CaixaBank as Spain's referent in the private banking sector as a result of its model, which is based on advising and accompanying its customers through its vast range of exclusive and innovative products and services so as to best meet their ever-changing needs.
CaixaBank Private Banking's value proposition offers various service models to best adapt to each customer's needs and preferences, ranging from those who demand both independent and not so independent global advisory services to those who operate at their own initiative in the management of their assets using a platform with global capabilities for investment in securities, funds, saving plans and other management products.
]]>CaixaBank Private Banking has presented its new service, Advisory GPS (Global Portfolio Strategy), which combines agility and efficiency in portfolio construction with the maximum personalization of advisory, creating a unique service in Spain.
This service will be available to all private banking customers, including Independent Advisory and Wealth customers, who request it. They can select the portion of their portfolio to adhere to the service, with an explicit fee and clean share class access for non-independent advisory customers, while independent advisory customers will have the service included in their existing fees.
The Advisory GPS service offers access to a variety of investment options, allowing customers to choose between funds, ETFs and securities. Regardless of the instrument, customers can decide the level of risk they want to assume, the type of bias they want to give to that segment, and depending on the assets to be allocated, they can diversify into alternative assets. Customers will regularly receive investment proposals from their manager to align that portfolio with the entity’s strategic positioning. Each investment proposal will also include the rationale behind suggested changes, strengthening the value for money of the advisory services, improving managers’ proactivity, and ensuring optimal portfolio construction.
According to Belén Martín, Director of Private Banking at CaixaBank, “CaixaBank Private Banking’s new advisory service, Advisory GPS, represents a qualitative leap in our value proposition within wealth management, allowing us to offer multiple competitive advantages, such as better risk control, greater alignment with the entity’s strategic vision, increased agility in generating investment proposals, and total cost transparency as it is explicitly paid and provides access to clean classes”.
With Advisory GPS, CaixaBank Private Banking expands its service offering, generating added value efficiently by using technology and creating a new relationship framework with clients.
A new client management platform
This new service is part of a platform change for all private banking managers called GPS (Global Portfolio Strategy), which combines CaixaBank’s private banking capabilities and technological advancements with the strengths of Aladdin Wealth, investment management technology from BlackRock that drives portfolio transparency and efficiency for advisors to deliver personalized solutions to clients. This platform is the first collaboration between CaixaBank and Aladdin Wealth and has been customized for several months for its application in CaixaBank’s Wealth Management area, creating a unique and pioneering ecosystem in the sector in Spain.
The new GPS platform will be integrated into CaixaBank's private banking managers' operating systems, allowing them to have total control of their clients' positions - both independent and non-independent advisory services -, analyze their portfolios, generate investment proposals adapted to their preferences and objectives, and communicate them.
Through an intuitive graphical interface, GPS offers multiple competitive advantages over other market solutions such as an aggregated view of the manager's client portfolio by asset distribution, risk, and profitability; greater capacity to perform in-depth position analysis through filters and scenarios; and enrichment of investment proposals and client follow-up reports.
Thus, GPS allows better control of the various portfolio risks by simulating their behavior under different scenarios, through indicators and metrics that translate into alerts to the manager, facilitating day-to-day portfolio control, reducing reaction time, and speeding up decision-making.
CaixaBank Private Banking
CaixaBank's private banking business consists of a team of more than 1,100 highly qualified and specialised managers, with an average experience of 15 years, servicing 75 exclusive private banking centres and 11 exclusive Wealth centres, ensuring its customers are always provided with close support.
In 2024, CaixaBank was chosen for the second consecutive year as the 'Best Domestic Private Bank in Spain' in the Global Private Banking Awards granted by the British magazine Euromoney, which acknowledges excellence and the best private banking practices across the international sphere. CaixaBank Private Banking has been acknowledged with the highest national award granted by Euromoney six times in the past 10 years.
The commitment made by CaixaBank Private Banking towards its digital transformation has also been conceded internationally in multiple occasions. In 2024, the British magazine Professional Wealth Management (PWM), which belongs to the Financial Times Group, honoured it with two distinctions in the latest edition of its Wealth Tech Awards: 'Best Digital Private Bank in Europe 2024' and 'Best Private Bank in Europe for Digital Marketing and Communication', the latter for the third consecutive year.
These distinctions consolidate CaixaBank as Spain's referent in the private banking sector as a result of its model, which is based on advising and accompanying its customers through its vast range of exclusive and innovative products and services so as to best meet their ever-changing needs.
CaixaBank Private Banking's value proposition offers various service models to best adapt to each customer's needs and preferences, ranging from those who demand both independent and not so independent global advisory services to those who operate at their own initiative in the management of their assets using a platform with global capabilities for investment in securities, funds, saving plans and other management products.
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